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FAQ

Frequently Asked Questions 

What is your main product in stock? 
We are well known for selling fabric and sewing supplies. However, we also stock sewing supplies, art canvases and art supplies, crafts, dozens of buttons, costumes and party accessories and a lot of funky and unique items too.

How do you sell your fabrics? 

Fabrics, trims, ribbons are sold by the metre. We measure according to your needs and cut it following the length requested. You can buy a minimum of half a metre. And note that once its cut, there is no returns or change of mind exchanges.

How many emporiums are there and where can I find them?
We currently have 2 branches operating and all located in Auckland. Geoffs Emporium at Dominion Road (Mount Eden) and Ike’s Emporium Browns Bay.

Do you still have a store in Orewa and Devonport?
No, unfortunately. Ike’s Emporium in Orewa and Devonport are permanently closed now. 

Shopping Online

Do you have click&collect options?

Yes, we do. You can collect your order  at one of our selected stores on weekdays. Geoffs Emporium in Mount Eden or at Ikes Emporium in Browns Bay.

I’ve ordered something online, but I’m not sure about the status. What should I do?

We need at least few hours to confirm your payment (this may vary depending on public holidays or bank updates). In any case, you’ll receive a short update by email. Make sure to check spam boxes and extra tabs on your email account.

What are the payment options?

We are constantly improving our online payment system. At the moment you can do an online bank transfer to our business account. If you need any assistance with that, contact us. We’ll do our best to help you

Can I pay by PayPal?
No, sorry. We don’t have that option available yet.

Do you offer LayBuy options?
No, sorry.

I’ve received a confirmation about my payment. When should I expect my order to arrive?

You will receive a follow up email confirming when your order is ready to be picked up. If you opted for a courier delivery you’ll also receive a tracking number once your parcel has been shipped.

 
Seasonal stock

Do you sell Halloween costumes?

Yes, we do! You can buy spooky accessories, Halloween decoration, makeup, face masks, wigs and much more. Every year you can find something unique and different. Stock only available in stores.

Do you sell Christmas items?

We sure do! Limited stock of decoration, secret Santa gifts and a variety of ribbons, wrapping paper and more. Stock only available in stores.